Terms of Service

Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, telephone number and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
You may request details of all the information we hold on you as a customer here. If your email address does not match the one we have on file, it may be necessary to make further checks to verify your identity.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us or mailing us at: 20 William Road, Wimbledon, SW19 3PL. Alternative, you can click here and complete the form to request removal.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – WOOCOMMERCE

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through WooCommerce’s data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall.
Payment:
Our payment gateway providers are PayPal and Stripe who both provide a secure transaction page as part of our checkout process. They store your credit card data which is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

What are cookies?
Cookies are small text files placed onto your computer or device as you browse the Internet. Cookies can be used to collect, store and share bits of information about your activities across websites, including websites that link to this Policy.  They also allow us to remember things about your visit to our Websites, such as your preferred language and other choices/settings and generally make the site easier for you to use.
This site uses both session cookies and persistent cookies. A session cookie is used to identify a particular visit to our Websites. These cookies expire after a short time, or when you close your web browser after using our Websites. We use these cookies to identify you during a single browsing session, such as when you log into our Websites. A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.
Why do we use cookies and similar technologies?
We use cookies and similar technologies, such as web beacons, browser cookies, pixel tags, or local shared objects (“flash cookies”), to deliver, measure, and improve our services in various ways.  As we adopt additional technologies, we may also gather additional information through other methods.
We use cookies for the following purposes:
a. Authentication and security:

• To log you into our Websites;
• To protect your security; and
• To help us detect and fight spam, abuse, and other activities that violate our user agreements and terms.
• For example, these technologies help authenticate your access to our Websites and prevent unauthorised parties from accessing your accounts.

b. Preferences:

• To remember information about your browser and your preferences; and
• To remember your settings and other choices you have made.
• For example, cookies help us remember your preferred language or the country that you are in. We can then provide you with content in your preferred language without having to ask you each time you visit our Websites.

c. Analytics and research:

• To help us improve and understand how people use our Websites.

For example, cookies help us test different versions of our Websites to see which particular features or content users prefer. We may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics. We might also optimise and improve your experience on our Websites by using cookies to see how you interact with our Websites, such as when and how often you use them and what links you click on.
To help us better understand how people use our Websites, we work with a number of analytics partners, including Google Analytic.  These providers use cookies and similar technologies to help us analyse how users use the Websites, including by noting the third-party websites from which you arrive.  The information collected will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Websites.  To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here.
We don’t release the information collected from our own cookies to any third parties, other than to our service providers who assist us in these cookie activities.
d. Personalised content:

• To customise our Websites with more relevant content.

e. Advertising:

• To provide you with more relevant advertising.

As explained further in this privacy policy, third-parties whose products or services are accessible or advertised via our Websites may use cookies to collect information about your activities on the Websites, other sites, and/or the ads you have clicked on. This information may be used by them to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads. Targeting and advertising cookies we use may include Google Analytics, and other advertising networks and services we use from time to time.
For more information about targeting and advertising cookies and how you can opt out, you can visit http://youronlinechoices.eu/ or allaboutcookies.org/manage-cookies/index.html.  Please note that to the extent advertising technology is integrated into our Websites, you may still receive advertising content even if you opt-out of tailored advertising.  In that case, the advertising content will just not be tailored to your interests.  Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.
When accessing our services from a mobile application you may also receive tailored in-application advertisements. Each operating system: iOS, Android and Windows Phone provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application advertisements.  For any other devices and/or operating systems, please visit the privacy settings for the applicable device or operating system or contact the applicable platform operator.
What are my privacy options?
You have a number of options to control or limit how we and our partners use cookies.
When you first access our Websites, it will let you know that we use cookies – by continuing to use or access our Websites, you are consenting to our use of cookies and related technologies as described in this Policy.

• Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, please note that you may not be able to sign in, customise, or use some of the interactive features of our Websites.
• Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies. To learn more about how to manage flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel.
• For general information about cookies and how to disable them, please visit www.allaboutcookies.org.

Active Cookies

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SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us.